Customer Service
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Shipping Information

Want it?Get it!

On Weekdays & Weekends

We attempt to ship orders within 3 to 5 days.

All the shipping method provide tracking information.

And NO WORRY! We are always here to help from Monday to Sunday!

P.S. Please be aware that we do not ship during the Chinese Spring Festival.

Shipping methods

•    ePacket: for AU,UK,CA,US orders only. 

•    DHL eCommence: for International orders.

•    Fedex Express: for International orders.No Po Box!

International Shipping

How much will it cost?

Simply add your items to the bag and estimate shipping at the bottom of the page. The shipping rates displayed are calculated based upon the shipping method you choose and the total weight of the item(s) you purchase.

Please note that delays in customs are becoming increasingly common. Packages may take an unusually long amount of time to get to international destinations, and unfortunately we cannot be responsible for this type of delay. Additionally, you may be responsible for import taxes or other customs fees for your package. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials.

ePacket

E-packet is our most affordable option for shipping overseas.

Due to weight restrictions, this option is not available when ordering two or more kigurumi or with orders that weight over 2 kg.

Delivery takes between 5 to 25 business days once shipped.

•    About 5 ~ 14 business days to Canada & United State

•    About 10 ~ 18 business days to Australia

•    About 5 ~ 18 business days to United Kingdom

Please allow 2 to 3 business days for processing prior to shipping.

Please note that these are estimated delivery times. Delays in customs can increase the delivery time.

DHL eCommerce

Delivery takes between 5 to 10 business days once shipped.

Please allow 2 to 3 business days for processing prior to shipping.

Please note that these are estimated delivery times. Delays in customs can increase the delivery time.

Fedex Express

Delivery takes between 2 to 3 business days once shipped.

Please allow 1 to 2 business days for processing prior to shipping.

Please note that these are estimated delivery times. Delays in customs can increase the delivery time

Tracking website:

ePacket:https://www.usps.com

DHL eCommerce:https://webtrack.dhlglobalmail.com

Fedex Express:http://www.fedex.com